So you did all of your GMAT preparation, maybe even took a GMAT course, and finally took the exam. Then at the GMAT testing center something got messed up. If so, this article is for you. You would think that it would be easy to file a complaint, but it turns out that there a couple things that you should know that aren't stated upfront on the GMAC website.
First of all, you need to e-mail or call them within 30 days of taking the exam. If you wait longer than this, you might as well not even bother getting in touch with them.
Next, the correct e-mail address that you need to use depends on the region where you took the GMAT.
- If you took the test in the Americas (north or south) you should e-mail: GMATCandidateServicesAmericas@pearson.com.
- If you live in Europe, the middle east, or Africa you should e-mail: GMATCandidateServicesEMEA@pearson.com
- In the Asia-Pacific region you should write: GMATCandidateServicesAPAC@pearson.com
- And finally in China you should e-mail: email@example.com
If you want to call them you can find all of the phone numbers on the right hand side of this page: https://www.mba.com/service/contact-us.aspx
Now, that you know who to e-mail you need to know how to address them. In the subject box you should write "Attention: GMAT Complaints".
Finally, you should put your full legal name, your date of birth, your mailing address, the date that you took the exam (if you've taken it), you test appointment number (if you know it), your GMAT ID (if you have it), and your telephone number.
You should know that it's pretty hard to get a refund. However, you may be able to negotiate another free test. So before schedule a re-take go ahead and shoot them an e-mail and see if you can't retake the exam for free.
Visit MyGuru's GMAT Tutoring page for more information on studying and taking the GMAT.